Privacy Policy
What data this website collects, why, and how you can control it.
Last updated: November 3, 2026
This Privacy Policy explains how CHE INTERNATIONAL BROKERS LLC ("CHE", "we", "us") collects and uses information when you visit charcoalexports.com (the "Website") or contact us about our charcoal products.
Who we are
CHE INTERNATIONAL BROKERS LLC
3625 NW 82nd Ave, Ste 100k, Doral, FL 33166, USA
Email: sales@charcoalexports.com
Phone / WhatsApp: +34 614 313 647
CHE has legal entities in the U.S. and Spain.
Information we collect
- Information you send us. If you contact us by email, phone or WhatsApp, we receive the details you choose to share, such as your name, company, email address, phone number and the content of your message (for example, the product, quantity and destination you are interested in).
- Usage data. We use Google Analytics to understand how visitors use the Website: pages visited, approximate location (country/city), device and browser type, and how you arrived at the Website. This data does not identify you by name.
- Technical data. Our hosting and security providers process technical information such as your IP address and browser details to deliver the Website and protect it against attacks.
We do not sell your personal information, and we do not use the Website to collect payment information.
How we use your information
- To answer your enquiries and prepare quotations.
- To manage our commercial relationship with importers and buyers.
- To improve the Website and measure which content is useful.
- To keep the Website secure and working properly.
- To comply with legal obligations.
Cookies
The Website uses strictly necessary cookies to work and to remember your cookie preferences. If you visit from the European Economic Area, the United Kingdom or Switzerland, analytics cookies (Google Analytics) are only used if you accept them in our cookie notice. Elsewhere, analytics cookies are active by default. You can delete or block cookies at any time in your browser settings.
Who we share information with
We only share information with service providers that help us run the Website and our business, under their own privacy terms:
- Google (Google Analytics, YouTube and Google Fonts): website statistics, the videos on product pages and the fonts of the Website.
- Cloudflare: website security, delivery and traffic statistics.
- Wordfence: website security.
- Our web hosting provider: hosting of the Website.
- WhatsApp, Instagram and LinkedIn (Meta and LinkedIn): only if you choose to follow our links to them.
- Logistics, inspection and customs partners: only when needed to prepare or complete a shipment you requested.
We may also disclose information when required by law.
International transfers
We operate from the United States and Spain and work with buyers worldwide, so your information may be processed in countries other than your own. When we do so, we take reasonable steps to protect it.
How long we keep information
We keep enquiry and business correspondence for as long as needed to respond to you and to manage our commercial relationship, and as required by tax and trade record-keeping rules. Google Analytics data is kept for up to 14 months and is then only available as aggregated statistics.
Your rights
Depending on where you live (for example, the European Union, the United Kingdom or certain U.S. states), you may have the right to access, correct or delete your personal information, to object to or limit its use, and to withdraw your consent. To exercise these rights, write to sales@charcoalexports.com. You may also have the right to complain to your local data protection authority.
Security
The Website uses an encrypted connection (HTTPS) and security protection. No method of transmission over the internet is completely secure, but we work to protect your information.
Children
The Website is intended for businesses and is not directed to children under 16.
Changes to this policy
We may update this Privacy Policy from time to time. The date at the top shows the latest version.
Contact
If you have questions about this Privacy Policy, contact us at sales@charcoalexports.com.